Last updated on September 21st, 2023 at 9:41am
Check out the accompanying infographic at the end of this blog post.
Managing enterprise cloud operations (CloudOps) can feel like piloting through vast, uncharted skies. While the horizon often promises unparalleled opportunities, lurking storms threaten turbulence. These tempests — ranging from financial upheavals to data breaches — await unwary organizations.
Enter risk management: your cloud operation’s navigation system. It’s not just about adjusting to the wind or setting the trajectory but predicting turbulence, circumventing storm clouds, and securing the passengers and cargo. A systematic approach to identifying, analyzing, and responding to risks is crucial to ensure your organization lands safely at its destination: business objectives.
CloudOps may seem like a tidy, tied-in-a-bow, singular thing — but it’s certainly not. Under the umbrella of cloud operations, Amazon Web Services (AWS) groups together diverse areas, such as cloud governance, operations management, monitoring and observability, compliance and auditing, and cloud financial management.
That’s quite the list of potential risk areas to think about. Let’s explore them in more detail.
Types of Risk in CloudOps
Setting a course in the cloud is a strategic investment. While there’s huge potential for returns, missteps can cause substantial losses. While worldwide cloud spending is expected to exceed $591 billion in 2023, 82% of enterprises cite managing cloud spending as their primary cloud-related challenge.
What’s the impact? Failing to meticulously forecast, monitor, and manage cloud expenses can quickly nullify the cloud’s financial advantages, impacting an organization’s profitability and strategic investments.
Data Loss, Leakage, and Breaches
In the realm of cloud operations, data breaches represent the unexpected downdrafts that can toss any enterprise off course. Data breaches can cause catastrophic, business-defining breaches.
For example, LinkedIn’s June 2021 debacle saw data linked to 700 million users surfacing on a clandestine web forum. An individual exploited LinkedIn’s API and revealed details from email addresses to geolocation records, leaving the platform in a public relations tailspin.
In 2021, research and advisory company Forrester surveyed enterprise organizations and discovered 63% of respondents reported data breaches in the past year, with enterprises spending a median of 37 days and $2.4 million to recover from each breach. According to IBM Security’s 2022 Cost of a Data Breach Report, these numbers are rising — 83% of organizations have had more than one data breach at an average cost of $4.35 million.
What’s the impact? Data serves as the strategic compass for businesses, directing their every move. Compromising or losing this vital information can hinder or completely stall operations and expose companies to hefty regulatory penalties. And beyond the immediate financial repercussions, breaches cause lasting damage to a brand’s image. The erosion of trust among clients, partners, and stakeholders can drastically affect future collaborations and earnings.
Falling short of compliance can lead to severe penalties, as evidenced by the hefty $1.3 billion fine that Meta faced in 2023 after having been found in violation of the European Union’s General Data Protection Regulation (GDPR).
What’s the impact? Beyond the tangible fines, noncompliance harms an organization’s reputation, implying a lack of commitment to ethical practices. Such blemishes repel potential partners and clients, denting the organization’s growth prospects. More importantly, compliance failures mean class-action lawsuits and the inability to do business with or in certain entities and jurisdictions.
The Impact of Risks in CloudOps
As you can see, the risks of cloud operations have a wide reach that impacts your business:
- Data loss and breaches can temporarily halt service and derail project timelines. The ripple effect touches everyone, including internal teams scrambling to rectify issues and compensate for lost time.
- Customers who face service interruptions or have their data stolen will swiftly lose trust in your business and initiate a conversation with a competitor.
- When you have a compliance misstep, regulatory bodies like the GDPR California Consumer Protection Act (CCPA) will come knocking at your door with fines, penalties, and operational restrictions.
- The cloud makes it easy to lose track of costs. While a little over-provisioning here and a bit of unnecessary expenditure there may seem harmless, they can quickly turn into budgetary thunderstorms, drowning innovation funds.
But perhaps the sneakiest risk is the cost of missed opportunities. Your organization’s innovative gusto takes a hit when you’re focused on putting out fires related to data, compliance, and budgets.
Fine-Tuning the Flight Plan: Risk Management in CloudOps
Navigating the complexities of the cloud requires a clear strategy. In the absence of careful planning, organizations expose themselves to overt threats and also risk overlooking subtle — yet crucial — opportunities.
Embracing Zero-Trust Security
When you embrace the zero-trust security model, users can’t access your resources without proving their identity each time. And with the principle of least privilege users can only access what they need to perform their job.
Proactive Risk Management
Pilots don’t wait for a storm before planning their routes. Similarly, proactive risk management ensures there’s a predefined flight path. By establishing cloud governance that comes with non-negotiable “cloud rules,” developers are empowered to innovate within clear, safe boundaries.
Fortifying with Encryption
Your data is valuable to you, your customers, and the governing bodies that regulate your organization. Ensuring data is encrypted both when it’s at rest and in transit reduces opportunities for data leaks, loss, or breaches.
Just as regular aircraft checks are essential for a safe flight, regular security audits ensure your cloud operations run smoothly. These checks dive deep into the system, flagging any vulnerabilities or early signs of turbulence.
Plan for Disaster Recovery
In the rare event of a mishap, it’s imperative to have a disaster recovery plan. Your disaster recovery strategy ensures you’re prepared to restore and maintain access to your services so you minimize disruptions.
Consult the Industry Standards
If you appreciate the reassurance of industry stamps of approval, the Risk Management Framework (RMF) from the National Institute of Standards and Technology (NIST) and guidelines from the Cloud Security Alliance are a great place to start.
Riding High: The Payoffs of Mastering Risk in CloudOps
IBM’s Cost of a Data Breach Report 2023 shed light on some alarming statistics: A whopping 82% of data breaches targeted cloud-stored data.
However, there’s a silver lining in effective risk management. The findings underscore that businesses employing AI-driven security defenses trimmed a hefty $1.76 million off their data breach-related expenses. And when armed with threat intelligence, these entities exhibited sharper reflexes, detecting breaches 13.9% faster than before.
When it comes to vulnerability prioritization, the study cited that 36% of organizations primarily relied on the Common Vulnerabilities and Exposures (CVE) scores to identify potential vulnerabilities that could result in data breaches. In contrast, a savvy 64% went further, adopting a robust risk-based analysis rooted in real-world attack scenarios.
The fiscal outcomes of these distinct approaches were indeed eye-opening. Firms championing a thorough risk analysis strategy grappled with an average data breach bill of $3.98 million. This figure stands 18.3% leaner than the $4.78 million faced by entities anchored solely to CVE scores.
More Merits of Risk Management
Thwarting risks in cloud operations doesn’t just prevent data breaches. An effective risk management strategy also delivers tangible paybacks in several other key areas:
- Financial control — Efficient risk management and cloud governance help organizations predict their cloud expenses accurately, avoiding unexpected costs. Companies can optimize spending without compromising operational efficiency by setting clear budgetary boundaries, monitoring usage, and performing due diligence in mapping out potential risks.
- Minimizing errors through automation — Automation isn’t just about efficiency; it’s about accuracy. Automated processes can drastically reduce the chances of manual errors, resulting in downtime, incorrect data processing, or even compliance issues.
- Strengthened compliance posture — As regulatory landscapes evolve, automated compliance checks ensure that organizations are always up-to-date, reducing the risks of non-compliance penalties and maintaining brand trust.
Understanding the multifaceted benefits of mastering risk in cloud operations illuminates the broader picture. It’s not just about security: It’s about overall organizational excellence and resilience in a digital era.
Real-World Examples of Successful Risk Management in CloudOps
At AWS re:Inforce 2023, Japan’s Digital Agency presented a standout narrative on mastering risk management. Tasked with the Herculean challenge of ensuring risk management for a unified cloud platform catering to 13 central agencies and over 1,700 local government units, they rolled out a meticulously crafted strategy encompassing the following three pivotal elements.
Mapping Risks by Magnitude
Japan’s Digital Agency didn’t merely list their risks — they plotted them based on the gravity of potential impacts. This strategic segmentation enabled them to earmark high-impact risks and ingeniously neutralize the human error factor from these critical workloads by implementing automation to handle sensitive tasks.
The Automation Mantra
To navigate intricate regulations and secure sensitive data about the government and its citizens, Japan’s Digital Agency championed a clear doctrine: When in doubt, automate things out. This approach ensured a consistent, error-minimized workflow and maintained industry best practices for handling data.
Control Your Controls
Preventative and proactive controls — like encryption and firewalls — serve as the front-line defense, setting boundaries and blocking malicious actions from the outset. On the other hand, detective controls — such as intrusion detection systems and audit logs — act as vigilant sentinels, constantly monitoring and alerting users when something seems amiss.
These detective mechanisms reinforce, validate, and ensure the initial protective measures are continuously effective, creating a multi-tiered defense strategy. Together, they embody a comprehensive approach where one control complements the other.
The world of cloud computing is vast and filled with promise and peril. While the rewards are significant, unmanaged risks prove detrimental. Yet, as this article has explored, effective risk management can transform these challenges into strategic strengths. Staying informed and proactive is the key.
Kion is here to help you navigate these complexities and equip your organization with the strategies to manage and thrive in cloud operations. Let’s secure your cloud journey together.